Refund & Cancellation Policy

Last updated: 14 November 2026

Draft: not yet reviewed by a lawyer. This page is written in plain English for Docamend's public beta and describes how Docamend actually works today. It will be reviewed by a qualified lawyer before paid credits launch.

Paid credits are not on sale yet

During the beta, Docamend runs on free credits and nothing can be bought, so there is nothing to refund today. This policy explains how refunds will work once paid credits launch. We will update the date at the top if anything changes before then.

No subscription to cancel

Paid credits will be sold as one-off packs. There is no subscription, nothing renews, and you are never charged automatically. Credits you buy do not expire while your account exists. You can stop using Docamend whenever you like; there is nothing to cancel.

Actions that fail are never charged

Credits are taken only when an action completes. If an answer, summary, audit or upload fails, or the AI service refuses a request, the credits are not used, or are returned to your balance automatically. You don't need to ask for these.

When you can get your money back

  • Unused packs: a full refund within 7 days of purchase, if you haven't used any credits from that pack.
  • Charged twice, or charged but no credits arrived: a full refund of the extra or failed payment, at any time.
  • A serious fault on our side that stopped you using credits you paid for: tell us, and we will refund the affected credits or the matching amount.

Credits that have been used, free credits, and credits removed because of a breach of our Terms of Service are not refundable. Nothing here limits refunds you are entitled to under consumer protection law.

Before you delete your account

Deleting your account also deletes any credits left on it, and they can't be restored. If you have paid credits you want refunded under this policy, ask us before you delete the account.

How to ask for a refund

Send a message through the contact page (choose "Credits and billing") or email [email protected]. Include the email address you sign in with and the payment reference from your receipt. We reply within 7 days. Approved refunds go back to your original payment method, and usually appear within 5 to 7 working days, depending on your bank.